Ransomware: What to Know, What to Do and When to Do It

If you listen to the morning news, you already know about yet another ransomware attack. This time against Sinclair Broadcasting. Cybercriminals continue to target businesses with weak security because it is profitable. With over 70% of ransomware victims choosing to pay ransom to get their data back it’s no wonder that ransomware attacks are on the rise. We published this article in June and are sharing it again to remind everyone of the continuous rise of ransomware attacks, especially on small businesses. It’s so prevalent, experts agree it’s not a matter of if, but when. Cybersecurity Awareness Month is observed every October, created as a collaborative effort between government and industry to ensure every American has the resources needed to stay safer and more secure online. Cybersecurity is a shared responsibility, and everyone must do their part. Roark Tech Services is an expert in Cybersecurity best practices. Our focus is always on helping small businesses. We are well positioned to make the best suggestions and recommendations for our clients when it comes to how to best invest in the necessary safeguards. Always consult with us first.


The recent, high profile targets that fell victim to ransomware attacks – Colonial Pipeline, meat processor JBS and a Martha's Vineyard Ferry Service -- are reminders of how prevalent the threat to businesses is. In fact, these recent attacks have thrust cybercrime into the national spotlight. Unfortunately, these three examples are just a small sample; more than 290 organizations were hit by six ransomware groups in 2021, which brought in more than $45 million this year alone. The US victims include governments, municipalities, hospitals, universities and small businesses. Despite the FBI’s amazing work to recover some of the Colonial Pipeline ransom, there is truly little deterrent for cybercriminals to slow down their assault. In fact, it’s so easy for cybercriminals today, they don’t need to write a single line of code; the encryption software is available for purchase or rent to anyone looking to start a criminal enterprise. The threat is well-known, but less understood are the actions small businesses can take right now to prevent, respond and react to the growing ransomware threat. Let’s face it, with the degree of profitability and the very unlikely chance of consequence, cybercriminals will only step up their efforts.

In simplest terms, here are the steps every small business should take.

Prevention at Every Level


  • Conduct cybersecurity awareness training and educate employees about ransomware attacks

  • Train employees to spot and report phishing emails, especially those with malicious attachments

System Work with your IT Service Provider to:

  • Ensure firewalls are always operational and up to date

  • Logically separate networks

  • Employ a strong email filtering system to block spam and phishing emails

  • Patch vulnerabilities and keep all software updated

  • Set up rigorous software restriction policies to block unauthorized programs from running

  • Keep antivirus fully operational and up to date

  • Conduct periodic security assessments to show security vulnerabilities

  • Enforce the principle of least privilege

  • Use a strong, real-time intrusion detection system to spot potential ransomware attacks

  • Back up files using a 3-2-1 backup rule: Keep at least 3 separate copies of data on 2 different storage types, with at least 1 of those stored online.

  • Ensure critical work is backed up regularly and periodically

  • Test backups! Enforce regular checks for data integrity and recovery of backups

Respond Immediately If You Suspect Ransomware

  • Shut down infected systems at once

  • Disconnect and isolate infected systems from the network

  • Immediately isolate backups

  • Disable all shared drives that hold critical information

  • Issue a company-wide alert about the attack

  • Contact your local law enforcement agency and report the attack

React to Ransomware with Measures That Help Recovery

Work with your IT Service Provider to:

  • Figure out the scope and size of an infection by finding the type and number of devices infected, as well as the kind of data encrypted

  • Figure out the type and version of the ransomware

  • Find the threat vector used to infiltrate the network

  • Conduct root cause analysis

  • Mitigate any identified vulnerabilities

  • Check if a decryption tool is available online

  • Restore your files from a backup

Prevent A Repeat Attack Ransomware attacks are phenomenally successful. Unprepared businesses and municipalities that pay the ransom could find themselves attacked again, if they don’t take the necessary steps to close the holes the criminals used. That’s why it’s important to put measures in place to help prevent a second attack. Once recovered from a breach, make sure it won’t happen again. Cleansing system of malicious files isn’t enough – identification of what caused the breach in the first place is essential.

  • Constant Education is one of the best defenses against social engineering attacks, and strong cybersecurity awareness training solutions can transform employees into a powerful line of defense. A good training solution allows simulated phishing emails to test resilience and show where the company can improve.

  • Spam Filters examine incoming and outgoing email communications to find threats and prevent them from delivery. This can stop ransomware from ever reaching its intended victim.

  • Web Filtering prevents employees from accessing malicious websites, such as phishing pages, and from downloading content from these websites.

  • Endpoint Detection and Response (EDR) solutions continuously check all incoming and outgoing traffic on a network for potential threats. If a threat is detected, the solution isolates the affected machine so that the malware can't spread. An EDR doesn't just keep a record of the incident itself, but of all the events that led up to the incident, too. This allows insight into which files, processes and registry keys the hacker accessed, and find where the attack started and how it progressed.

  • Antivirus software detects and blocks malicious files and warns employees when they visit suspicious websites. Today’s most advanced antivirus tools are cloud based, allowing them to use advanced machine learning technology to automate analytics and improve detection.

There is more than a good chance your business will face a ransomware attack at some point. The key is in making sure you know what to do when it happens and have an experienced IT partner to stand by your side.

Our team of experts are always available to consult with you and ensure the right choice for your unique business. Contact us.

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